Why do I need to restart the computer after the installation?
For higher security of your computer it is better if the computer is restarted and the On-
Access Scanner is loaded into the memory right after rebooting.
The On-Access Scanner does not work after start. What shall I do?
Go to the Antivirus Settings and check if the On-Access Scanner is active. If not, activate
it. Another possibility is that your license of this product has expired; in that case contact
our technical support.
When executing the On-Demand Scanner, a window announcing that I have a trial
version pops up. Can I switch it off somehow?
No, this window cannot be switched off, but if you buy the full version of this software,
this window will not appear.
How often is the update needed?
It is recommended to perform the update every day, preferably using the scheduler. This
way the update will be done automatically.
When I launch the update, an alert that connection to a server failed is shown.
What shall I do?
Check whether your internet connection works (e.g. you can load the www.trustport.com
webpage in your web browser). In case it doesn't work, contact your internet service
provider. If everything works fine, maybe there's a proxy server in your network and you
haven't configured the updating correctly. Ask your network administrator what are the
settings for connecting through your proxy server and fill it in the proxy server
settings.
After installing the TrustPort Antivirus several programs are freezing all the time.
What's the problem?
It seems that you have overlooked the installation instructions and you have got one
more antivirus product together with TrustPort Antivirus installed. When you uninstall the
other product, everything should work fine.
Why is it impossible to have the TrustPort Antivirus with some other antivirus
software on a computer at the same time installed?
This is impossible because of the technical details of the solution of the On-Access
Scanner. Any two antivirus programs can't be run simultaneously, so this is no special
requirement of the TrustPort Antivirus.
I've installed TrustPort Antivirus. It seems like my computer works slower than
before. How is it possible?
One part of the antivirus solution is also the On-Access scanner. It means that this
program runs in the background and checks for viruses all the data you are working with.
Such a protection slightly slows down the computer, of course. For the highest
performance while keeping reasonable level of security, set the On-Access Scanner this
way:
Manual
View the manual for the TrustPort Internet Security 2015 here, for free. This manual comes under the category photo/video software and has been rated by 1 people with an average of a 7.4. This manual is available in the following languages: English. Do you have a question about the TrustPort Internet Security 2015 or do you need help? Ask your question here
Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the TrustPort Internet Security 2015 below.
Is the manual of the TrustPort Internet Security 2015 available in English?
Yes, the manual of the TrustPort Internet Security 2015 is available in English .
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