Check number of your users. The maximum number of user accounts in each image is limited
to 20.
I can't format an image file using Windows tools, because Windows isn't able to
complete formatting operation. When I close the format application, Disk Protection
cannot access the mounted drive. What can I do?
This version of Disk Protection doesn't support image formatting using Windows tools.
Windows had locked this drive for exclusive access during formatting operation and because
it didn't finish successfully, this lock hasn't been removed. The solution is to Unmount this
image and mount it again. If you need to format an image, run Disk Protection CheckImage
application from the installation folder (…\TrustPort\DiskProtection\bin\tdcheck.exe), switch
to advanced mode, open the image and use the Format image option in File menu.
I create a new image, unselect Mount at start up option but in spite of this Disk
Protection mounts the new image. I am confused.
The new image is always mounted. If you want different behaviour, you have to change
Create Wizard starting parameters manually. To do this, you need some knowledge of XML
files. Locate tpdptray.htm file in the installation folder's Shortcuts\DiskProtection subfolder
and find the TPT_ITEM element with id="3099". There you can modify the creating
parameters. The Mount at startup means that the image will be automatically mounted when
you logon to Windows next time.
I use Windows XP and I cannot mount an image, even if I have a lot of available
letters. Why?
You may have used switching users in Windows XP and there are more users logged in at the
same time and have their own mounted images.
Although I have typed right username and password the Disk Protection informs
me that the image is already mounted. I am confused. I use Windows XP.
There is another user logged-in and this user has already mounted the image file that you try
to mount.
I have mounted an image using Mount Wizard and even if I see that the image is
mounted as read-write, I'm not able to write to this image. Why?
This is a user rights problem. Your user account has only read-only permission and therefore
you can only read data from the mounted disk. To be able to write data to the mounted disk
you need a standard user or administrator privileges.
I can't write any data to a mounted image though I have created this image and
therefore I have administrator's privilege. What's happened?
This can be caused by three different reasons. Are you sure that you have write access to the
place where the image is located? Are you sure that your account has administrator
privileges right now? Another administrator could change your account to read-only for
instance. Check the license, it may have expired. If the license expires, then Disk Protection
allows only read-only mounting.
I forget my administration password. What can I do?
If there is another account with administrator privileges in the image then you can ask this
user to set your password. But if you are the only administrator, then it is a serious problem.
You have to remember your password, because neither manufacturer can help you to get any
data from the image.
Manual
View the manual for the TrustPort Internet Security 2015 here, for free. This manual comes under the category photo/video software and has been rated by 1 people with an average of a 7.4. This manual is available in the following languages: English. Do you have a question about the TrustPort Internet Security 2015 or do you need help? Ask your question here
Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the TrustPort Internet Security 2015 below.
Is the manual of the TrustPort Internet Security 2015 available in English?
Yes, the manual of the TrustPort Internet Security 2015 is available in English .
Need help?
Do you have a question about the TrustPort and is the answer not in the manual?
Question and answer
Number of questions: 0