Polycom VVX 311 manual

Polycom VVX 311
5.8 · 2
PDF manual
 · 230 pages
English
manualPolycom VVX 311
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 90

Hold Calls Privately on Shared Lines

When you place a call on hold on a shared line, all of the phones registered with that line are notified of the
call’s held status. You can hold a call privately on a shared line using the Private Hold feature, which places
the call on hold and displays the line as busy on the other phones on the shared line. Contact your system
administrator to find out if this feature is available on your phone.
When the Private Hold feature is enabled, the Pvt Hold soft key is displayed, and you can hold a call
privately, transfer a call, or initiate a conference call without notifying others on the shared line of the call’s
held state.

To hold a call privately on a shared line:

» During a call, press More > Pvt Hold.
The call is held on your phone, and the line shows as busy on the other shared line users’ phones.
When you hold a call privately, other users on the shared line cannot resume or pick up the call. However,
users on the shared line can barge in on privately held calls. In order to allow other users to resume the call,
you have to publicly hold the call by pressing the Hold key or soft key.
When Private Hold is enabled, you can also transfer a call or initiate a conference call without the other
shared line users being notified of the call’s status. When you press the Transfer or Conference soft key on
the shared line, the call is held privately. If you press Hold before you transfer a call or initiate a conference,
the other users on the shared line are notified of the call’s held status.
See the sections Transferring Calls and Audio Conference Calls for more information.

Barge In on Calls for Busy Lamp Field Lines

When your phone is registered with the Alcatel-Lucent CTS, you and other contacts can barge in on active
calls for Busy Lamp Field (BLF) lines you all are monitoring. Only one contact can barge in on a call at a
time, and contacts cannot barge in on parked calls. Contacts can also barge in on remote held calls using
the Normal barge in mode.
This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to
find out if this feature is available on your phone.
You can barge in on a call using one of the following modes:
Normal (audio and video calls): Initiates a conference call with you and the contacts currently in the
call.
Whisper (audio-only): Enables you to barge in on audio calls only to talk to a contact in the call
without the far-end hearing your audio. This mode is not available for video calls.
Listen (audio-only): Enables you to barge into audio calls only and listen to the other parties'
conversation without anyone hearing your audio. This mode is not available for video calls.

To barge-in on a call:

1 During an active call, select Barge In.
2 On the Barge In screen, select a mode.
If enabled, a tone plays when you barge into a call using any of the modes.

View the manual for the Polycom VVX 311 here, for free. This manual comes under the category office phones and has been rated by 2 people with an average of a 5.8. This manual is available in the following languages: English. Do you have a question about the Polycom VVX 311 or do you need help? Ask your question here

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Question and answer

Number of questions: 13
B
Bonnie IrishJune 27, 2024

I need help to configure the my VVX311 phone. For some reason the advanced setting only has change password as an option. I need to get the other advanced setting.

D
DeAnnaSeptember 5, 2023

Is there a function that allows for emergency call? I work in a school and question if a teacher needed to call for an emergency in the classroom, is there a way to do that without having the office extension needed.

N
Nikol PopeSeptember 6, 2023

The paging system on our phone is not working. When we press the paging button, we receive an I’m sorry your call cannot be completed at this time message. How can we remedy that and get our paging system back online?

1 comment
D
Darlene BatesNovember 8, 2023

How can I reset a voice mail password?

Y
YashDecember 19, 2023

How can I disable the red flashing light for pending voicemail? On clear and exit, it returns in 1-2 hours.

T
TomJune 21, 2023

How do I see on the phone who in the office is on the phone?

T
TJMarch 7, 2024

How can I clear voicemail messages and reset the password without having the current password

T
tejashri tandelMarch 13, 2024

Phone handset is not working and completely dead. The call is working on speaker only. I trying plug in plug out everything but the handset is still dead

R
robinApril 3, 2024

how can I change line keys if my phone doesn't have a line key customization option?

M
Michelle JordanSeptember 22, 2023

How do I change the number of rings before going to voicemail? VVX300

S
Susan L. BrinkinJanuary 2, 2024

I would like to add internal names to my contact list for one touch transfer of calls

The Polycom VVX 311 is an office phone designed to provide reliable and efficient communication in business environments. It offers a range of features and functionality to enhance productivity and streamline daily operations. First and foremost, the Polycom VVX 311 delivers high-quality audio performance, ensuring clear and crisp conversations. With HD voice technology, it eliminates background noise and provides an immersive calling experience. The phone also supports Polycom Acoustic Fence and NoiseBlock, which further enhance call clarity by minimizing external disturbances. The VVX 311 features a user-friendly interface with a color display and intuitive navigation buttons. With programmable line keys, users can easily access frequently used functions or speed dial numbers. The phone also offers a busy lamp field (BLF) feature, allowing users to monitor the status of their colleagues' lines. In terms of connectivity, the VVX 311 supports Power over Ethernet (PoE), eliminating the need for separate power cables. It also includes two Ethernet ports, enabling easy integration with other devices such as a computer or headset. The VVX 311 is compatible with various unified communication platforms, ensuring seamless integration into existing office setups. It supports industry-standard protocols such as SIP and features a built-in web browser for easy configuration and management. Overall, the Polycom VVX 311 offers a reliable and user-friendly solution for office communication. With its high-quality audio, intuitive interface, and compatibility with various platforms, it helps businesses streamline their communication processes and improve efficiency.

General
BrandPolycom
ModelVVX 311
Productoffice phone
LanguageEnglish
FiletypeUser manual (PDF)

Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Polycom VVX 311 below.

How do I adjust the volume on my Polycom VVX 311 office phone?

To adjust the volume on your Polycom VVX 311 office phone, simply press the volume up or volume down buttons located on the side of the phone. You can increase or decrease the volume to a comfortable level.

How do I transfer a call to another extension using my Polycom VVX 311 office phone?

To transfer a call to another extension, simply press the "Transfer" button on your Polycom VVX 311 office phone. Then, dial the extension number of the person you want to transfer the call to and press the "Transfer" button again. The call will be transferred.

How can I set up speed dial for frequently called numbers on my Polycom VVX 311 office phone?

To set up speed dial on your Polycom VVX 311 office phone, press the "Menu" button, then navigate to the "Settings" option using the arrow keys. Select "Preferences" and then "Speed Dial." From there, you can assign frequently called numbers to specific speed dial keys for easy access.

How do I enable the "Do Not Disturb" feature on my Polycom VVX 311 office phone?

To enable the "Do Not Disturb" feature on your Polycom VVX 311 office phone, press the "DND" button located on the phone. This will activate the "Do Not Disturb" mode, and incoming calls will be directed to voicemail without the phone ringing.

How can I view my call history on the Polycom VVX 311 office phone?

To view your call history on the Polycom VVX 311 office phone, press the "Home" button, then select the "Call Lists" option using the arrow keys. You can navigate through your incoming, outgoing, and missed calls by using the arrow keys, and select a specific call to view more details if needed.

Is the manual of the Polycom VVX 311 available in English?

Yes, the manual of the Polycom VVX 311 is available in English .

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