The display shows BLOCKED when you switch on the phone
Somebody tried to use your phone but didn’t know the PIN code nor the unblocking code (PUK).
Contact your service provider.
The display shows IMSI failure
This problem is related to your subscription. Contact your operator.
Your phone doesn’t return to idle screen
Long press the hang-up key or switch off the phone, check that the SIM card and the battery are
installed correctly and switch it on again.
The network symbol is not displayed
The network connection is lost. Either you are in a radio shadow (in a tunnel or between tall
buildings) or you are outside the network coverage area. Try from another place, try to reconnect
to the network (especially when abroad), check that the antenna is in place if your mobile has an
external antenna, or contact your network operator for assistance/information.
The display doesn’t respond (or the display responds slowly) to key presses
The display responds more slowly at very low temperatures. This is normal and does not affect the
operation of the phone. Take the phone to a warmer place and try again. In other cases please
contact your phone supplier.
Your battery seems to over heat
You might be using a charger that was not intended for use with your phone. Make sure you always
use the Philips authentic accessory shipped with your phone.
Your phone doesn’t display the phone numbers of incoming calls
This feature is network and subscription dependent. If the network doesn’t send the caller’s number,
the phone will display Call 1 or Withheld instead. Contact your operator for detailed information on
this subject.
You can’t send text messages
Some networks don’t allow message exchanges with other networks. First check that you have
entered the number of your SMS centre, or contact your operator for detailed information on this
subject.
You can’t receive and/or store JPEG pictures
A picture may not be accepted by your mobile phone if it is too large, if its name is too long, or if it
doesn’t have the correct file format.
You feel that you have missed some calls
Check your call divert options.
When charging, the battery icon shows no bar and the outline is flashing
Only charge the battery in an environment where the temperature does not go below 0°C (32°F) or
above 50°C (113°F).
In other cases please contact your phone supplier.
The display shows SIM failure
Check that the SIM card has been inserted correctly. If the problem persists, your SIM card may be
damaged. Contact your operator.
When attempting to use a feature in the menu, the display shows NOT ALLOWED
Some features are network dependent. They are only available, therefore, if the network or your
subscription supports them. Contact your operator for detailed information on this subject.
The display shows INSERT YOUR SIM CARD
Check that the SIM card has been inserted correctly. If the problem persists, your SIM card may be
damaged. Contact your operator.
View the manual for the Philips Xenium CTE311NY here, for free. This manual comes under the category smartphones and has been rated by 1 people with an average of a 6.7. This manual is available in the following languages: English. Do you have a question about the Philips Xenium CTE311NY or do you need help? Ask your question here
Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Philips Xenium CTE311NY below.
How do I reset mhy Philips Xenium CTE311NY?
Most Philips model phones can be reset by using a key combination of volume + button, power on/off button and home button at startup.
My SIM card is too small and doesn't fit in my Philips phone. Now what?
It is possible to use a SIM card adapter. Insert the too small SIM card into the adapter and then place the adapter in the phone.
What is an IMEI number?
IMEI stands for 'International Mobile Equipment Identity'. This is a unique fifteen-digit number that distinguishes your Philips phone from other phones.
What screen dimensions does my smartphone have?
The size of your smartphone is usually expressed in inches, 1 inch is 2.54 centimetres. The size is the diagonal size of your smartphone, so you measure the screen from bottom left to top right.
Can the battery of my smartphone explode?
Make sure the batteries of your smartphone do not get too hot, in that case there is a very small chance that the battery will explode.
What is the weight of the Philips Xenium CTE311NY?
The Philips Xenium CTE311NY has a weight of 112.5 g.
What is the screen size of the Philips Xenium CTE311NY?
The screen size of the Philips Xenium CTE311NY is 2.4 ".
What is the height of the Philips Xenium CTE311NY?
The Philips Xenium CTE311NY has a height of 56 mm.
What is the screen resolution of the display of the Philips Xenium CTE311NY?
The screen resolution of the Philips Xenium CTE311NY is 240 x 320 pixels.
What is the width of the Philips Xenium CTE311NY?
The Philips Xenium CTE311NY has a width of 134 mm.
What is the depth of the Philips Xenium CTE311NY?
The Philips Xenium CTE311NY has a depth of 15 mm.
What type of USB connection does the Philips Xenium CTE311NY have?
The Philips Xenium CTE311NY has a Micro-USB connection.
Is the manual of the Philips Xenium CTE311NY available in English?
Yes, the manual of the Philips Xenium CTE311NY is available in English .
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