Chapter 2 User Registration
Partner Support Service User Guide
2-6 PSS 3.5.4
Terminology
The following key terms are used in the user registration process:
Partner – Purchases PSS for their end customers and can be assigned a user role in the Cisco Services
Connection portal so they can access their end customer's network data.
Cisco Services Connection portal – This portal is a user interface that provides access to all data associated to
Cisco Services Connection, as entitled by the respective user role. Administrators and users can access the data
and reports of all customers to which their user roles have been associated. The portal allows users to customize
reports generated by this service and to perform additional actions.
Contracts – A partner must have a supported Partner Support Service (PSS) type contract in their user's
Cisco.com profile. The partner company must have purchased a PSS contract for at least one end customer in
order for users in the partner company to be registered and get access to the data for end customer(s).
PSS Roles:
o Partner Super Administrator (SA) – Cisco Support Agent On-Boards the Partner Administrator to
PSS Cisco Services Connection Portal as a Super Administrator, who registers employees to access
Smart capabilities using the PSS Portal.
o Partner Administrator (PA) – A Partner Administrator (PA) role can register users. The Partner
Administrator privileges allow the administrator to perform the following tasks:
Register a collector.
Download a license file.
Maintain collector registrations. [Add, Edit and Delete]
View all reports.
View, manage, and update PSS user access to end customer company information.
o Partner User (PU) – A Super Administrator or Partner Administrator assigns a Partner User (PU) role
to a registered user. A Partner User cannot manage other company users, user roles, or company
associations. A partner company may or may not have a Partner User.
A Partner User can perform the following tasks:
Access only those end customers that they were associated to by PA or SA.
Access one, multiple, or all end customers of the partner company, which gives them visibility to
all the data and reports for these end customers (inventory, contracts, alerts, and so on).
Register a collector
Download a license file
Maintain Collector Registrations
o End Customer Company – The Company, for which the partner purchased PSS contracts for.
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