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All connections are made we can go into diagnostics and configurator etc. But when we select our format and go into print mode, it sits on "downloading fonts" status. After so long it kicks it out and says "break in command received (downloading fonts). What does this mean and how can we fix it?
The question mark starts blinking and the printer stops printing. What does that error mean and how do we fix it?
We use the 5120. We get the print heads from Kodak and it takes sometimes 20 heads until we find one that will work. We put them on and they go right to Ink Jet Short and with Circulate 6 and cleanings they still wont come to the ready position. Sometimes we get one that will come up and it will print the test patterns and as soon as we open a live file to print it will go into an ink jet short. Sometimes it will come back to ready run the job and then as soon as we go to switch to a new list it will go into and Ink Jet short. Then we clean and the process continues. This is so frustrating.

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m My 5120 won't turn on. After running inital diagnostics yellow light comes on so i go to diagnostics an do a vacuum test an the only thing that fails is: vacuum low ; valve closed I replaced the pump didn't work I'm stumped can you help? Thanks Rudy