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Solutions When Inking Does Not Appear in Microsoft Office
If Start Inking does not appear on the Review tab in your Microsoft Office application, change the Pen
Operation Mode setting.
Parent topic: Solving Interactive Problems
Related references
Projector Setup Settings - Extended Menu
Solutions When the Pen Does Not Work Over a Network or the Toolbars Do Not Appear
If you are having trouble using the pen with a network connection, or the toolbars do not appear on your
projected image, try the following solutions:
• If you are using Epson iProjection (Windows/Mac) software, select Set Options and make sure Use
Interactive Pen is enabled. Also, select the Adjust performance tab and select Transfer layered
window.
• If you are using a Quick Wireless Connection USB Key, start the Epson Quick Wireless Connections
Settings program on your computer, select the General settings tab and make sure Use Interactive
Pen is enabled. Also, select the Adjust performance tab and select Transfer layered window.
Parent topic: Solving Interactive Problems
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product for solutions to common problems with your
projector. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail
Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the
duration of your warranty period. You may also speak with a projector support specialist by dialing (562)
276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Pacific Time,
Saturday.
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