CNX Relay Output Expansion Card Crestron CNXRY-8 Return and Warranty Policies Merchandise Returns / Repair Service 1. No merchandise m ay be returned for credit, exchange, or service wi thout prior
authorization from CRESTRON. To obtain warranty service for CRESTRON products,
contact the factory and request an R MA (Return Merchandise Authorizat ion) number.
Enclose a note specifying the nat ure of the problem, name and phone number of contact
person, RMA number, and ret urn address.
2. Products may be ret urned for credit, exchange, or service with a CRESTRON R eturn
Merchandise Authorizat ion (RMA) number. Authorized returns must be shipped frei ght
prepaid to CRESTRON, 6 Vol vo Drive, Rockleigh, N.J., or its authori zed subsidiaries,
with RMA num ber clearly marked on t he outside of all cartons. Shipm ents arriving
freight collect or wit hout an RMA number shal l be subject to refusal. CRESTRON
reserves the right in its sole and absolute discretion to charge a 15% restocking fee, plus
shipping costs, on any products ret urned with an RMA.
3. Return freight charges foll owing repair of item s under warranty shall be paid by
CRESTRON, shipping by standard ground carrier. In the event repairs are found to be
non-warranty, return freight costs shal l be paid by the purchaser.
CRESTRON Limited Warranty CRESTRON ELECTRONICS, Inc. warrants its products to be free from m anufacturing defects in
materi als and workmanship under norm al use for a period of three (3) years from the date of
purchase from CRESTR ON, with the following excepti ons: disk drives and any other m oving or
rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1)
year; touchscreen display and overlay component s are covered for 90 days; batteries and
incandescent lamps are not covered.
This warranty extends t o products purchased directly from CRESTRON or an authorized
CRESTRON dealer. Purchasers should inqui re of the dealer regarding the nature and extent of t he
dealer's warranty, if any.
CRESTRON shall not be l iable to honor the term s of this warranty if the product has been used i n
any application other t han that for which it was intended, or i f it has been subjected to mi suse,
accidental damage, m odification, or improper installation procedures. Furtherm ore, this warranty
does not cover any product that has had the serial number altered, defaced, or rem oved.
This warranty shall be the sole and exclusive remedy to the original p urchaser. In no event shall
CRESTRON be liabl e for incidental or consequential dam ages of any kind (property or economic
damages inclusi ve) arising from the sale or use of t his equipment. CR ESTRON is not liable for
any claim m ade by a third party or made by the purchaser for a third party .
CRESTRON shall, at its option, repair or replace any product found defective, without charge for
parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall be
covered only by the unexpired port ion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranti es, expressed
or impli ed, nor authorizes any other party t o offer any warranty, including any i mplied warranti es
of merchantability or fitness for a particular p urpose. Any implied warranties that may be imposed
by law are limited to the terms of this limited warranty. This warranty statement supercedes all
previous warranties.
Trademark Inform ation
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered
trademark of Microsoft Corporation. Windows95/98/Me/XP and W indowsNT/2000 are trademarks of Microsoft
Corporation
8 • CNX Relay Output Expansion Card: CNXRY-8 Operations Guide - DOC. 8121
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