Name: BenQ VW2420H
Brand: BenQ
SKU: 245991
Rating: 59 (1 reviews)

manualBenQ VW2420H

29 Troubleshooting

7. Troubleshooting

Frequently asked questions (FAQ)

The image is blurred:

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the

correct resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by

working through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting

the Screen Resolution". It is normal for blurring to occur due to conduction losses in extension

cables. You can minimize these losses by using an extension cable with better conduction quality

or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native

resolution.

Pixel errors can be seen:

One of several pixels is permanently black, one or more pixels are permanently white, one or more

pixels are permanently red, green, blue or another color.

• Clean the LCD screen.

• Cycle power on-off.

• These are pixels that are permanently on or off and is a natural defect that occurs in LCD

technology.

The image has a faulty coloration:

It has a yellow, blue or pink appearance.

Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution”

message box to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three

primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is

bent or broken off, please contact your dealer to get necessary support.

No image can be seen:

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means

you are using a display mode that this monitor does not support, please change the setting to one

of the supported mode. Please read the “Preset display modes” section from the link "Adjusting

the Screen Resolution".

Faint shadow from the static image displayed is visible on the screen:

• Activate the power management function to let your computer and monitor go into a low

power "sleep" mode when not actively in use.

• Use a screensaver to prevent the occurrence of image retention.

View the manual for the BenQ VW2420H here, for free. This manual comes under the category Monitors and has been rated by 1 people with an average of a 5.9. This manual is available in the following languages: English. Do you have a question about the BenQ VW2420H or do you need help? Ask your question here

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General

	BenQ
	VW2420H \| 9H.L5JLB.QBE
	Monitor
	English
	User manual (PDF)

Display

Response time	25 ms
Display brightness (typical)	250 cd/m²
Display diagonal	24 "
Pixel pitch	0.276 x 0.276 mm
Viewing angle, horizontal	178 °
Viewing angle, vertical	178 °
Contrast ratio (typical)	3000:1
Aspect ratio	16:9
Contrast ratio (dynamic)	12000000:1
Display resolution	1920 x 1080 pixels
HD type	Full HD
Native aspect ratio	16:9
Touchscreen	✗

Other features

Display	-
TV tuner integrated	✗
Power requirements	90 - 264, AC

Ports & interfaces

HDCP	✓
VGA (D-Sub) ports quantity	1
DVI-I ports quantity	0
DVI-D ports quantity	1
USB Type-A downstream ports quantity	0
Microphone in	✓
HDMI ports quantity	1
Headphone outputs	1
HDMI	✓